One Company to Help With All Your Computing Needs
C2DInc provides a full suite of managed services to meet your needs. The company's principal offerings are complete solutions that provide all of the needed equipment, software, and services for a consistent monthly fee.
Managing the Technology Lifecycle
C2DInc carefully evaluates every stage of the lifecycle to build a solution that offers the greatest performance and reliability for each customer. Evaluating the entire lifecycle helps you understand what underlying technology infrastructure is needed to maximize employee productivity.
The Common Approach to Managing Technology
Most enterprises distribute the responsibility for information technology (IT) management among business units, external service providers, or a central IT organization. It is also common for small businesses to rely on the most technical employee or employees to resolve technical issues, which can hurt productivity. Most companies use equipment and software from several technology vendors. When there are problems, it can be difficult to get quick resolution since there is not a single individual or organization responsible for end-to-end issues. This can ultimately put vendors in a more defensive position, and it inevitably leads to higher support costs, frustration, and the all too common "finger pointing."
Without purchasing all hardware, software, and services from a single vendor, finger pointing is likely to continue to occur more frequently. How do you get your issues resolved when no one wants to accept responsibility? How do you avoid spikes in infrastructure and support costs and maintenance?
The C2DInc Approach
C2DInc can take responsibility for your entire technology environment or assist in specific areas of need. We approach the management of your systems with the view that a service provider and customer must have goals that are aligned for long-term success. The traditional method of paying service providers on an hourly or project basis can create a conflict of interest with customers, since more customer problems equate to additional revenue to the service provider. What is the motivation for the service provider to plan effectively and implement a
technology environment in a manner that will improve reliability, manageability, and reduce costs?
The C2DInc model drives common goals with its team and its customers since both want to minimize computing problems. Using a flat monthly fee approach means your company and
C2DInc are both more successful if you have fewer problems. This approach always motivates our team to plan more effectively and do things right the fist time.
Technical Expertise
C2DInc technicians are highly trained in specific areas and cross-trained to maximize resolution time and effectiveness. The complexity and range of technology variables makes it very difficult for an individual or small technical department to have expertise in all areas. By limiting the required knowledge base for support and focusing skill sets, we can resolve issues much more efficiently.
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